Made-to-Order Products
LUZERE products are produced specifically after an order is placed. Because each piece is made to order, we do not accept returns, exchanges or refunds for change of mind, incorrect size selection or buyer’s remorse. Please review the size guide on each product page carefully before ordering.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, misprinted or different from what you ordered, contact us within 14 days of delivery at juanrestrepo1013@gmail.com.
Please include your order number, a description of the issue and clear photos of the item, packaging and shipping label. After review, an approved claim may be resolved with a replacement or refund at no additional cost.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Orders returned or lost because of an incorrect address may require a new production and shipping charge.
Cancellations and Changes
Production can begin shortly after an order is submitted. We cannot guarantee that an order can be canceled or changed after purchase. Contact us immediately if you notice an error.
Legal Rights
This policy does not limit any rights available to you under applicable consumer protection law.